Frequently Asked Questions

Have questions before your visit?

Find answers to the most frequently asked questions about scheduling appointments, new patient forms, insurance, prescription refills, and more. Whether you're planning ahead or walking in, this guide will help you prepare for a smooth visit to any Clark Health location.

  • What forms do I need to complete before my first visit?

    All new patients should review, print, and complete the New Patient Forms (Pages 1–4) before their scheduled or walk-in appointment. Forms are available in English and Spanish.

  • Can I walk in for an appointment, or do I need to schedule one?

    Yes, walk-ins are accepted at all locations. However, scheduling ahead is recommended.

  • What should I bring to my first appointment?

    Please bring:

    • Completed New Patient Forms
    • Insurance ID card
    • Physical exam forms (if required)
    • Immunization records, test results, or other medical records
    • A list of current medications with dosages and frequency
    • Government issued ID

  • How do I request a prescription refill?

    Refills should be requested during your regularly scheduled office visit. Bring all current medications to each appointment. Refills for controlled substances require an in-person visit.

  • What insurance plans do you accept?

    The Clark Clinic partners with most major insurance providers to make your care as accessible as possible. It’s best to verify with your insurance provider that our physicians are in-network. Always bring your insurance card to each visit.


    Please note: We currently do not participate with Bright Health, Advent Health, Oscar Health, Health Frist and Orlando Health.

  • What is your cancellation policy?

    We require a 24-hour notice for appointment cancellations. Failure to cancel in time may result in a “no-show” fee.

  • What if I have an emergency after hours?

    For life-threatening emergencies, call 911. For urgent matters after hours, call 352-793-2441 to reach the on-call provider.

  • How are referrals handled?

    Referrals are ordered by your provider. You’ll receive a copy at checkout. The specialist should contact you within 3 days. If not, please follow up with them directly.

  • Do you treat work-related injuries or auto accident cases?

    No, The Clark Clinic does not handle Worker’s Compensation claims or file claims to automobile or liability insurance plans.

  • How do I update my personal or insurance information?

    Please notify the clinic immediately of any changes to your name, phone number, address, or insurance plan to ensure accurate records.

Something else?

Please reach out to the Clark Health team at (352) 787-1600 or send us a message, if you have any other questions!